A Directed Acyclic Graph is the core concept that allows Dagknows to collect, organize with dependencies and build relationships for tasks that are by nature complex. A serial representation just does not work! Runbooks by themselves are serialized and hence not sufficient
Dagknows DAGs are so powerful that they can execute different nodes on different clouds or data centers.
Your business is not simple. Your applications, infrastructure AND processes would reflect that. Dagknows knows that!
"I like how Dagknows unifies the view. All our machines, tools and runbooks in one view.
I also like how I do not have chase my team members to document - it is so easy with Dagknows"
"DagKnows allows us to create an independent troubleshooting sessions for each problem.
We just create a session and invite team members for real-time collaborative debugging by sharing a URL"
"I am so happy I have to type less for documentation. I just type my troubleshooting commands to investigate the issue in VICS and DagKnows automatically converts them into a well written knowledge nugget.
The AI Engine even figures my intent behind the commands I type and describes it English for documentation. I just love it"
"With Dagknows, we were able to build a custom vocabulary for your particular environment and provide contextual search results when and where they are needed the most. "
For a complex businesse, especially those that provide products (multiples) and services , it becomes exceedingly difficult to operate the prescribed support model. There is a lot of wastage of human resources and there is constant cost pressures.
With a combination of infrastructure engineering and Dagknows, we were able to provide our customer a sustainable and scalable solution that reduced the MTTR by more than 30%
The overall solution reduces 30% of manual effort and also improved service quality and customer satisfaction.
The tyranny of support incidences is well known across the IT and network universes. There is constant cost pressure and site reliability is being identified more with reliability and
We hope this book gives you a great overview and allows you to see benefits of Dagnows and realize long term value from the product as well as concepts